Technical support is only available via email; we’re sorry, but we can’t offer telephone or on-site support. Just send a message to firstname.lastname@example.org using your favorite email client; or use our FogBugz submission form.
(Please note: Although we do our best to respond quickly, we cannot guarantee a specific timeframe for replying to inquiries.)
There is no charge for technical assistance.
Important: About the Use of Challenge-Response Spam Filters
Please note that if you or your ISP uses a “challenge-response” spam filter (one in which the sender gets an automated “challenge” and must submit a correct “response” in order for you to receive your message), our reply to your inquiry will be delayed (at the very least) or won’t reach you at all.
Before sending us mail, either directly or through one of our contact forms, please add the appropriate email address to your spam filter’s “white list” to ensure that you receive our reply.